Terms and Conditions

Effective Date: 20 April 2025
Website: www.bettertolerance.com
Business Name: Executive Learning Solutions Limited
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: support@bettertolerance.com
Contact Phone: +44 208 15969451

1. Acceptance of Terms

By accessing our website and purchasing or using our online training services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy. If you do not agree with any of these, please do not use the site or services.

2. Services Offered

We offer a self-paced online training program called QREDIV® (Quantifiable Emotional Intelligence, Racial & National Diversity, Inclusion, Validation). This course is designed to enhance emotional intelligence and cultural competence in diverse global work environments.

Key Features:

Self-study course available online 24/7.
6 structured modules with reading materials and assessments.
Instructor guidance and student support available via the student portal.
Final multiple-choice exam required for completion.
Certificate of Completion with a unique verification ID.

3. Eligibility

To register for our course, you must:

Be at least 18 years old.
Have the legal capacity to enter into binding contracts.
Provide accurate and complete registration information.

4. Pricing and Payments

The course fee is $99 USD, payable at the time of enrollment.
All payments must be made through the payment methods provided (Stripe, PayPal).
The course is a one-time purchase with no subscription or recurring charges.
All prices include applicable taxes unless otherwise stated.

5. Refund Policy

We offer a 14-day refund policy under the following conditions:

The course has not been accessed or started.
No modules or assessments have been completed.

Refund requests must be submitted in writing to support@bettertolerance.com within 14 days of purchase. Once a module has been accessed, refunds are no longer eligible.

For full details, see our Refund Policy.

6. User Accounts

Upon registration, users receive access to a secure student portal. You agree to:

Keep your login credentials confidential.
Not share your account with others.
Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts found in violation of these terms.

7. Instructor Support

Although the course is self-paced, instructor support is available through the student portal. Support is typically provided within 48 business hours. We do not provide one-on-one tutoring, but our instructors can guide, clarify content, and answer questions.

8. Certificates

Upon successful completion of all modules and the final assessment, you will receive a Certificate of Completion.
Each certificate includes a unique ID number which can be verified on our website.

9. Intellectual Property

All course content, branding, logos, and materials are the intellectual property of Executive Learning Solutions Limited. You may not:

Copy, reproduce, or distribute any content.
Resell or reuse course materials.

Access is granted for individual use only.

10. Limitations of Liability

We strive to provide accurate and effective training but make no guarantees of personal or professional outcomes. We are not liable for:

Any indirect or consequential loss.
Inability to access the site due to technical issues.
User misuse of course materials.

Our liability is limited to the amount paid by you for the course.

11. Modifications

We reserve the right to update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

13. Contact Us

If you have any questions about these Terms, please contact us at:
📧 Email: support@bettertolerance.com
📞 Phone: +44 208 15969451
🏢 Mailing Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom