Privacy Policy

Effective Date: 20 April 2025
Company Name: Executive Learning Solutions Limited
Website: www.bettertolerance.com
Contact Email: support@bettertolerance.com

1. Introduction

Executive Learning Solutions Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through our website and student platform.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register for the QREDIV® training program, or otherwise interact with us.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you register or make a purchase, we may collect:

Full name
Email address
Billing address
Phone number
Payment information (processed securely by Stripe)
Country of residence

b. Technical Information

Automatically collected via cookies and analytics tools:

IP address
Browser type and version
Device type
Pages visited and time spent on site

c. User-Generated Content

Course progress and assessment results
Messages and inquiries sent via the student portal

3. How We Use Your Information

We use the information we collect for the following purposes:

To process payments and enrollments
To provide course access and track learning progress
To deliver certificates of completion
To respond to support requests and provide instructor guidance
To improve our services and content
To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases to process your data:

Contractual necessity: To fulfill your course purchase and registration.
Legitimate interest: To improve our platform and communicate with you.
Consent: Where required for marketing or non-essential cookies.
Legal obligation: Where necessary for compliance with UK laws.

5. How We Store and Secure Your Data

All personal data is stored on secure servers located in the UK or EEA. We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, misuse, loss, or destruction.

Payment information is never stored on our servers — all transactions are securely handled by Stripe in accordance with their PCI-DSS compliance requirements.

6. Data Retention

We retain your personal data:

For as long as you maintain a student account
For up to 6 years after your last activity (to comply with accounting and legal requirements)
You may request deletion of your data at any time, subject to legal limitations

7. Cookies

Our website uses cookies to:

Maintain your session and login state
Track analytics to improve performance

You can manage your cookie preferences through your browser settings. Non-essential cookies are only activated with your consent.

8. Third-Party Sharing

We do not sell or rent your data.

We may share data with:

Payment processors (Stripe) for secure transactions
Instructors and staff for the purpose of providing academic support
Legal authorities when required by law

Each third party is contractually bound to protect your data and use it only for the stated purpose.

9. International Data Transfers

As a UK-based company, we primarily process data within the UK and EEA. If we transfer your data outside of the UK/EEA, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the UK government or European Commission.

10. Your Rights (Under GDPR)

You have the right to:

Access a copy of your personal data
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict certain processing
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please email us at support@bettertolerance.com.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date. Continued use of our services indicates your agreement with the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Executive Learning Solutions Limited
📧 Email: support@bettertolerance.com
📞 Phone: +44 208 15969451
🏢 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom